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0:44
YouTube
TycoonMedia
The Insane Story of How Zappos Went From Laughed At to a $1.2B Empire
They laughed at him. In the early 2000s, Tony Hsieh bet everything on a risky idea: people would buy shoes online—without ever trying them on. Investors thought he was nuts. But Tony had one thing in mind: customer obsession. Free shipping. 365-day returns. Legendary customer service. It worked. Fast forward to 2009, Amazon swooped in and ...
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