Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

During my time at a IT consultant company we used BlueFolder for all service requests. It doesn't have a knowledge base per se but each customer has their own comments section. We updated that with ...

A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...

The continued pursuit of a more efficient IT department has sparked some pretty innovative models, the latest coming from Xangati, which today is announcing its Visual Trouble Ticket portal. Xangati ...