Several Verizon customers took to social media to flag that they received emails from the phone carrier warning them that their loyalty discounts will be removed from their accounts next month. These ...

Verizon is utilizing agentic AI and specialized language models. 2024 was a big year for customer experience enhancements on behalf of Verizon’s customers.

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

Verizon’s Administrative and Telco Recovery fee, which, according to the company’s website, helps to “defray and recover certain direct and indirect costs” its agents incur, will allegedly increase ...

Here are three AI-driven shifts that, if harnessed, will redefine how we approach customer experience in the future.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers, leading to a ...

Verizon (VZ) introduces an expanded AI strategy built for hyperscalers, cloud providers and global enterprises. Verizon AI Connect is a strategy and suite of products and solutions designed to ...

Verizon Business Assistant is a GenAI-powered tool helping small businesses automate 24/7 customer interactions via text messaging. Verizon has introduced the Business Assistant, a generative AI ...

Gemini-powered solutions lead to significant advancements in Verizon's customer experience LAS VEGAS, April 9, 2025 /PRNewswire/ -- Today, Google Cloud announced the impactful results of its ...

SAN FRANCISCO - Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on call times and freed them up to sell products to customers ...