Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...
Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...
At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop ...
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How to Choose the Best Call Center Software
Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...
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