Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop ...

‘I call it the n-word’ Trump goes off script while discussing nuclear weapons with military command - Missing this one pay date may be too much for Trump, Congress to prolong the government shutdown ...

FLINT, MI -- The Customer Service Department in Flint City Hall will be closed to the public on Friday, Sept. 26, according to an announcement from the city. A spokesman for the city said the closure ...

A real estate industry association in Hong Kong is urging the government to set up a HK$20 billion ($2.6 billion) fund to invest in distressed properties to help prevent systemic financial risks. Hong ...

Nunchuk Wallet announces the launch of native Miniscript support, allowing their users to construct customized Bitcoin scripts to secure their coins. Today Nunchuk Wallet releases support for fully ...

NEW YORK (WABC) -- This week's MTA Hero is Ekow Amuaku, an administrative assistant for the 511 contact center for New York City Transit. Amuaku played a key role in launching the transit system's ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

Good day, and welcome to Universal Technical Institute's Third Quarter 2025 Earnings Conference Call. [Operator Instructions] Please note, this event is being recorded. I would now like to turn the ...