IR uses the blood vessel network in the body as almost like a subway map. We can get on and off at different stops to access different parts of the body and treat disease. IR is the intersection of ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

Target has launched a new customer service policy called the “10-4” program, requiring employees to greet or acknowledge ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop ...