Designing and implementing a successful voice of customer strategy is no small feat. Goals need to be set, quantitative and qualitative data-gathering methods need to be chosen, and technology for ...

The invention of the UPC barcode in 1973 revolutionised retail and paved the way for unprecedented efficiency gains in supply chains. Slapping a barcode on everything—from car parts and industrial ...

Learn what change data capture is, why it exists and how to use it to maintain a historical record of changes to your database. Image: garrykillian/Adobe Stock Change data capture is a data management ...

Marathon runners and telecom carriers know the last mile of the journey is the hardest—and the same is true for postal and logistics operators, particularly in 2022. The pandemic transformed the home ...

Marketing leaders are the architects of brand, demand, and revenue growth. They live in campaign calendars, customer data, and creative briefs — and their inboxes reflect it. If your email blends into ...

SDOH capture can result in improved patient satisfaction scores and reduced provider burnout. The CDC recently announced 42 new ICD-10-CM diagnosis codes for 2023 effective April 1. Taking the ...