Improving scripts will help you maximize containment ... It’s critical to provide a straightforward greeting that lets callers know they have the correct number and what to expect moving forward.

As Aja Frost writes for Hubspot, you can tailor your greeting for professional, personal, vacation, and even joke-y needs. But a routine script will suffice for whatever the situation is ...

Call center script examples demonstrate the importance of structured yet adaptable communication. For instance, a greeting script might include: "Thank you for calling [Company Name], my name is ...

Most of these greetings will air from Thanksgiving Day ... You don't need a teleprompter or a script, but try writing down your main points on a 3 x 5 card. Sometimes nerves can cause a bout ...