When we finally caught up to him, the rap legend went deep on Tha Carter VI, his family, the Super Bowl, and much more — ...

Variety’s Michael Schneider and Kate Aurthur were both asked to play themselves-ish on the Season 4 premiere of “Hacks,” ...

U.S. District Judge Jesse Furman on Wednesday tossed the Trump administration’s attempt to dismiss Khalil’s case, instead transferring the case to New Jersey—where Khalil was first held in detention, ...

A ction films have long been dominated by male heroes, but Black women have more than proven that they belong in the action ...

Viya announced Thursday that Siobhan James-Alexander has been appointed its new chief executive officer following the ...

With technology evolving at lightspeed, what will call centers of the future look like? And will we soon be talking to AI ...

Call centers must balance optimizing performance with adherence to strict regulatory requirements-such as those specified in the Telephone Consumer Protection Act (TCPA), Telemarketing Sales Rule (TSR ...

The company’s suite of solutions now includes enterprise-grade VoiceAI agents, real-time agent assist tools, AutoQA for quality monitoring, agent coaching and business insights.

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Three Filipinos who moved to Cambodia to work as call center agents opened up about the abuse they were subjected to after learning that the company was a scam hub. 'Alice', 'Weng', and 'Ben' were ...

Microsoft announces new AI agents that will help people with things like research, analysis and cybersecurity. Here’s how you ...