1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise ...

AI requires far more planning and careful integration than many anticipate, a mistake now likely to be amplified as ...

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

Ashok Chandra, new MD and CEO of Punjab National Bank, emphasizes customer service, retail lending, and selective corporate ...

The sweeping new tariffs are Trump’s promise to free the U.S. from foreign dependence. In reality, they'll trap American ...

Georgia Power was ranked number one for business customer satisfaction among large utilities in the South by J.D. Power in ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

AI agents are now making purchasing decisions. If you're not optimizing for AI search, there's a good chance your traffic and ...

At Intel Vision 2025, CEO Lip-Bu Tan spoke to a broad tech audience in Las Vegas on Monday, outlining his strategy to restore ...

This Tech Guide explores three of the most common consumer “headaches,” and how retailers can improve customer service.

Explore how real-world brands are using AI to understand their audiences, anticipate churn and personalize at scale.

Under its new owner Coupang, Farfetch has finally turned a profit and is notching double-digit growth in its largest single ...