A March draft of the Social Security Administration's reorganization plan proposes "consolidating" field offices while ...

Three baby boomers told BI how DOGE and Elon Musk could improve customer service and funding for Social Security.

Retirees and disabled people are facing chronic website outages and other access problems as they attempt to log in to their ...

The path of least resistance is always the one your customer will take. And if that path doesn’t lead through your business, ...

The agency has already seen 7,000 job losses from dramatic cost-cutting efforts by Trump and Musk — even as they promise no ...

American Airlines was in the news after Malcolm in the Middle star Frankie Muniz called out the airline for losing his bag on ...

The Trump administration says staff reductions at the IRS will not impact taxpayer services, but employees say otherwise.

Around 2,000 jobs are at risk at Sky customer service centres in Stockport, Sheffield, and Leeds central, which the firm said ...

Cuts could be made across variety of departments, including communications, personnel, legislative affairs, and retirement and disability policy.

Hospitality, service staff, gig workers and musicians can now earn more tips, get paid faster and straight into their account ...

Recently departed tax agency leaders detail how workforce reductions could undercut modernization and the use of AI.

Democrats have campaigned for years on claims that Republicans would cut Social Security. Now the Trump administration’s push ...