(PRNewsfoto/CCW: Customer Contact Week) This year's CCW Las Vegas will be an epic experience, packed with new ideas, trends, and innovations in customer contact. "For over 25 years, CCW has been ...

Jodi Daniels is a privacy consultant and Founder/CEO of Red Clover Advisors, one of the few Women’s Business Enterprises focused on privacy. Like most technologies, AI is a double-edged sword.

We commemorate this joyous time to this day with the Purim holiday, during which we read the Megillah (Scroll of Esther), dress up in costumes, give charity to the poor and gifts to friends ...

March 14 (UPI) --The United States Postal Service is expected to cut 10,000 jobs from its workforce over the next 30 days, Postmaster General Louis DeJoy confirmed this week. The positions will be ...

The Internal Revenue Service ordered most of its approximately 20,000 customer service employees back to the office this week, ending a long era of hybrid and remote work. There was just one ...

which celebrates the best of customer service across Suffolk businesses, as well as highlighting best practice. I have been involved in many aspects of the customer service improvements we ...