I work in a supporting role in the entertainment industry. With the work I do and the reputation my company has in this industry, I have met a lot of celebrities and high-profile individuals. A friend ...

The employment reference letter is an important asset for any job-seeker. Job offers can be made or lost on the basis of employment references. For the employer it provides proof of the candidate's ...

Slap an excessive tariff on the Philippines, for all the outsourced customer support, and bring that work back to the United States.

Consumers have had it. More than half of Americans report that they've had a problem with a product or service in the past year. Of those, more than half said they were extremely or very upset by ...

HM Revenue and Customs (HMRC) aims to spend big on customer service, hoping to move to a modern technology platform to improve customer support.

I reported the problem shortly after midday on Friday, May 2, and was told that someone would be out within four days. I was given no reference number or indication that any updates would be provided.

I made five unanswered phone calls, waiting more than one hour each time for someone to answer PPL Electric Utilities’ customer service line. I sent three unanswered letters to the office listed ...

What they have now is a bad design that leads to poor customer service when you have a problem. I am not a cussing man, but this phone company pushes you to the brink. Others have told me the same.

With Deep Customer Engagement AI gen AI accelerators, customer service teams can analyze recordings and transcripts of real customer agent calls and grade effectiveness according to “hundreds of ...

Shohei Ohtani may or may not have been shocked by the still-mysterious news that his translator stole money from him to satisfy gambling debts (“The baseball superstar under pressure”, Person ...

Mercury News Letters to the Editor for Dec. 26, 2023 By Letters To The Editor UPDATED: December 26, 2023 at 3:51 AM PST ...

Customer service is the new competitive battleground. Businesses often rely on promotions, discounts and low prices to attract and retain customers. However, where low prices and promotions once ...