Wonderchat Launches AI Agent Platform for Customer Service and Accurate Enterprise Knowledge Retrieval

Wonderchat is the all in one platform for building AI agents that deliver accurate, source-verified answers for customer service and enterprise operations. Our AI agents combine intelligent ...

Banks Push Past AI Skepticism to Reinvent Customer Service

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Freshworks adds new AI upgrades to Freshservice and Freshdesk to cut service complexity

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Freshworks Launches New AI Capabilities to Minimize Customer Service Fragmentation and Deliver Faster, More Personal Support

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

New Study Reveals Tech Industry Leads AI Adoption in Support Operations at 92%; Regulated Industries Only at 58% Due to Compliance Constraints

Research Finds Security and Compliance Requirements Are Reshaping Technology Adoption, with Healthcare, Finance, and Government Organizations Facing Deployment Constraints that Technology Companies ...