The data comes from the agency’s quarterly Customer Satisfaction Survey, which was conducted for the first time since 2023.

Doha: The Qatar General Electricity and Water Corporation (Kahramaa) has officially launched its 2025 Comprehensive Customer Satisfaction Survey, aimed at evaluating the quality of services ...

SEPTA reported its highest score in its quarterly customer satisfaction surveys on Thursday. The transit authority averages a ...

New research from Virginia Commonwealth University challenges the long-held business assumption that companies perform best ...

Consumers appear to be slightly more satisfied with the financial advice and guidance they received from their banks compared with last year, a new J.D. Power survey shows.

This year, the study's findings were based on 16,381 completed surveys of random customers.

The latest customer trust statistics reveal the opinions of 363,121 CX leaders in the US. Find out what’s responsible for building and breaking trust and why.

Fielding customer-satisfaction surveys is not enough. To better serve their customer base and more effectively acquire new customers, organizations need to delve into the details of individual ...

Leaders recognize that they should manage their businesses to maximize the value of the customer base. But too often, earnings pressures result in cost-cutting measures that hurt customers ...