Today, it’s much more common for firms to have to compete for work through formal purchasing processes—and, even when firms win these competitive pursuits, they are often required to deliver services ...

Reprint: R0409H Most executives today agree that their efforts should be focused on growing the lifetime value of their customers. Yet few companies have come to terms with the implications of ...

Read more on Customer experience or related topics Marketing, Strategy and Marketing industry A version of this article appeared in the January–February 2020 issue of Harvard Business Review. RM ...

He wished Musk the best of luck on his Tesla business. "I mean, I hope he does well with Tesla," he said. Friday, 6:16 p.m. ET. Musk found a name for his new political party proposal: "The America ...

JANESVILLE, Wis.--(BUSINESS WIRE)--Blain’s Farm & Fleet was recently recognized with multiple national awards for its leadership in customer loyalty and marketing innovation, highlighting the ...

iStock Business Analytics Is Depicted With Outline Icons Showing Charts Graphs Stock Illustration - Download Image Now Download this Business Analytics Is Depicted With Outline Icons Showing Charts ...

Cisco surveyed nearly 8,000 business and technical decision-makers across 30 countries. A vast majority of respondents — 93% — believe agentic AI will make customer service more personalized, ...

Last year, the Montana Boyz TikToker Mark Estes dated Kristin Cavallari, who called him "the best boyfriend I've ever had" after their breakup in September 2024. Estes' new girlfriend, Sommer Ray ...

My partner and I settle minor conflicts with PowerPoint debates. It helps us listen to each other better and diffuses tension.

Academics and economists have long warned that rapidly advancing artificial intelligence will wipe out jobs and upend the global economy. Now that call is coming from inside the house.

Chinese artificial intelligence startup DeepSeek released the first update to its hit R1 reasoning model in the early hours of Thursday, stepping up competition with U.S. rivals such as OpenAI.