The needs of data centers for AI and digital services are transforming power planning. To dive deeper into this theme, we interviewed Raymond Hawkins, Chief Customer Officer at Compass Datacenters, ...

With a focus on unified data strategies and personalization, CMOs confirm that every touchpoint—from first interaction to post-purchase—is in sync with the brand’s vision.

Generative AI is transforming customer service — but are companies ready? In this episode of Today in Tech, Keith Shaw talks ...

International Motors is recalling certain 2025-2026 HV, HX, LT, MV, and RH vehicles. The linkage that connects the right-side ...

Discover how custom mobile app platforms give trucking fleets a competitive advantage over rigid vendor systems. Improve ...

Stock photo from Getty Images. By: Megan Henry - Ohio Capital Journal Housing advocates are urging Ohio senators to remove an amendment from the state’s two-year operating budget ...

Our study investigates usability gaps in penetration testing reports from a customer-centric perspective, focusing on the challenges organizations face in understanding, prioritizing, and acting on ...

This panel discussion, part of the 2025 Outstanding Independents Summit, examines the best ways for small operators to keep ...

The romance bookstore draws far more visitors from long distances and on the weekend than the two closest outlets from its ...

These days every business leader I know recognizes the value of providing an exceptional total customer experience.

In the 1980s and 1990s, PC Connection built its brand on a campaign starring folksy small-town critters. They’ll still charm your socks off.

Sentiment analysis tools use AI to detect emotions and tone during interactions, offering agents real-time insights and next-step suggestions. Resources like CallMiner help agents respond ...