Despite the rise in technology and the ever-present narrative that robots are going to take over the world, consumers still ...

Strong channel relationships do tend to benefit your operations and those of your partners, but ultimately, they’re for your ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...

Everywhere you turn, someone’s talking about experience. User experience. Customer experience. Employee experience. Total ...

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

EVT, one of Australia’s largest entertainment and hospitality groups, is set to roll out an AI-powered sentiment analysis solution – developed in partnership with Decision Inc., a leading Global ...