Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers.

Many states have projects under way, some already have semi-automated systems, but only Tennessee has a statewide eligibility system in operation that is run entirely by computer.

Enterprise software strategies tend to go in cycles, particularly for implementing business applications, but whatever approach is dominant, fundamental challenges such as system integration can ...

Morrisville-based computer systems integration firm 4Front Systems announced today that it has been acquired by Connecticut-based Xcelecom, a division of UIL Holdings Corporation. 4Front Systems ...

* Manufacturer and System Integrator of ruggedized, mobile data computers for in-vehicle use. Computers accommodate use of wireless, GPS, GIS applications. Distributed system ...

Heterogeneous AV systems integration is still at an earlier stage and although standards adoption is growing, there is more to do. Read more about AV integration The digital transformation of AV ...

The Federal Board of Revenue has extended the deadline for both corporate and non-corporate sectors to integrate their invoicing and sales transaction software with FBR's computer system through PRAL ...

Bob Napier, the executive who led the merging of the computer systems of Hewlett-Packard and Compaq Computer, died Monday after a battle with cancer. He was 56. Napier garnered praise for having ...

SAN JOSE, Calif.--Computer systems integration, emerging international markets and wireless devices are among the keys to a recovery for the tech industry, according to market researcher IDC. John ...

NEW YORK--(BUSINESS WIRE)--Synchron, a category-defining brain-computer interface (BCI) company, today announced it will be the first BCI company to achieve native integration with a new BCI Human ...