When you shop through retailer links on our site, we may earn affiliate commissions. 100% of the fees we collect are used to support our nonprofit mission. Learn more. Bob Solomon was counting the ...

When selecting a bank, customer service is a crucial factor to consider alongside interest rates and account features. Quality customer service can mean 24/7 app access, in-person support ...

You can change the background to anything you like if you're using Powerpoint to create presentations: a picture, a color, a gradient, or even an in-motion video. You'll know the best background ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

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In this article, we will look at the 25 highest-paying customer service jobs in the US. We also discussed the disruptive force of AI in customer service. If you want to skip our detailed analysis ...

When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

LOS ANGELES & LONDON--(BUSINESS WIRE)--Almost half of customer service calls are abandoned due to call center background noise, with 42% hanging up immediately when they detect the noise.

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