Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Stakeholders have lauded the Digital Fortification Quality Traceability Plus (DFQT+), as a game-changer for Nigeria’s food ...

The pharmaceutical landscape is experiencing a paradigm shift with the rise of gene therapies, cell therapies, and personalised medicine. These innovative treatments hold the promise of tackling ...

Shashank Murali is a Quality Assurance professional based in Minneapolis, Minnesota, with more than eight years of experience in the medical device technology area.

Taiwan's leading software provider TPIsoftware ( TPEx: 7781 ) today launched new generative AI (GenAI) solutions: SysTalk.Audit, a contact center quality assurance solution, and SysTalk.Coach, a 24/7 ...

The data points toward a hybrid model where quality responsibility becomes increasingly distributed. And automation is ...

Thirty-two African health professionals from 19 countries are now qualified to serve as quality auditors for diagnostic radiology services after completing the first IAEA Quality Assurance Audit for ...

As fraud risks escalate and customer expectations soar, national standards have been established for organizations to ...

Technology is nothing. What’s important is that you have faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.”—Steve Jobs EMERGING ...

QA Lead Vikram Singh revolutionized banking risk and compliance by implementing Risk-Based Testing, Shift-Left principles, and predictive analytics, significantly cutting defects.

A police force needs to improve how it investigate complaints and allegations of misconduct, according to a watchdog. The findings from His Majesty's Inspectorate of Constabulary and Fire and Rescue ...