Operating a business today involves juggling sales pipelines, customer communications, and team projects, while not letting ...

The social CRM tools market is expected to surge from a current value of $5.5 billion, Market Research Intellect predicts.

Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

Here are five fully modernized platforms, each of which could be a contender for the best CRM for sales teams.

The mismatch causes problems when CRMs are deployed for government initiatives. CRMs are built to support a linear sales ...

Salesforce ($CRM) has entered a deal to acquire Doti, a fast-rising Israeli startup known for its AI enterprise search ...

We must address the core architectural weaknesses that make SaaS and the rapid proliferation of AI tools a prime target for ...

Traditional CRM automation often stops at simple tasks, leading to gaps and handoffs that slow teams down. MelodyArc ...

Switching CRM requires identifying current problems, researching alternatives, data migration, team training and ...

EchoIQ analyses customer conversations across meetings, emails, and product usage to deliver real-time insights that sharpen ...

The conversion of Customer Relationship Management (CRM) systems into comprehensive, intelligent business ecosystems, ...