A frustrated customer on hold, an agent juggling dozens of cases, a conversation that could go wrong in seconds. AI is ...

With his generative AI platform Akool, Jeff Lu has created avatars for brands like Coca-Cola, Amazon, Google, and Nvidia.

The gush of second quarter earnings reports is beginning to slow to a trickle, and with most of the reports in, the results ...

Several Verizon customers took to social media to flag that they received emails from the phone carrier warning them that their loyalty discounts will be removed from their accounts next month. These ...

Verizon customers on certain 5G plans will soon lose their free Apple Arcade and Google Play Pass subscriptions, and it could ...

AT&T acquired assets from Time Warner, including CNN, Warner Bros. Studios, and others. They called this new group ...

Verizon’s Administrative and Telco Recovery fee, which, according to the company’s website, helps to “defray and recover certain direct and indirect costs” its agents incur, will allegedly increase ...

Staples and Verizon have announced the expansion of their strategic partnership, with Verizon kiosks now to be available in ...

Verizon customers aren't having the best week. First, we heard the carrier was planning to increase fees, and now it appears ...

Outreach, the leading AI Revenue Workflow Platform, today unveiled its quarterly release with powerful new AI Agents purpose-built for revenue teams, and expanded its Data Enrichment capabilities with ...

Over the course of his career, Hinshaw has held roles such as Group COO at HSBC, EVP of Technology and Operations at HP, CIO ...