As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency ...

For decades, the phone call has been the backbone of business communication. But too often, those conversations start and end ...

To use Google Assistant on your iPhone, you have to first install the app, after which you can customize it to fine-tune ...

“Ava,” short for Automated Virtual Agent, is an artificial intelligence system designed to handle non-emergency calls so ...