The success of a business is directly related to customer satisfaction, so prioritizing customers and building sustainable ...

“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Customer service training has employees asking increasingly personal questions, leaving many wondering how to maintain ...

The latest luxury service for the ultra-wealthy? Professional baby naming. Taylor A. Humphrey charges expectant parents as ...

If someone calls you claiming to be from Eversource, National Grid, or the like, beware. If they ask you to buy gift cards, ...

Marble, a severely emaciated 5-year-old Cane Corso, was found abandoned on the side of a north Phoenix road by Ethan Milton, ...

Kelowna, BC – November 07, 2025 – PRESSADVANTAGE – In today’s competitive home services market, plumbing companies face ...

But the good news is that these increases are often negotiable, as long as you talk to the right person. Take it from a ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

Dealership service departments are seeing business dip past levels not seen since 2018, as customers seek out independent ...