AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into ...

To access Amazon’s Customer Service Help Page, go to the website landing page and click on " Customer Service " in the top ...

Imagine a loyal customer calling in to sort out a billing issue. They navigate through a complicated IVR system, get stuck in ...

Crises are inevitable, whether due to cyber-attacks, power outages or something else unexpected. To me, building resilience ...

The 8x8 Analyst Summit 2025 was all about AI, ecosystems, and CX-first thinking.

ALBANY, N.Y. (WBNG) -- The utility company NYSEG has been fined nearly $12 million after a review of its customer service. According to a Department of Public Service Commission report ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

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To access Amazon’s Customer Service Help Page ... codes that will be messaged to their linked contact information before using this service. In other words, things can get a bit tricky if ...

More than half (55%) of consumers are tired of hearing about AI, according to Twilio’s 2025 State of Customer Engagement ...

The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...