Someone invariably asks me, “so what are you doing the rest of your day?” I find that to be very intrusive from someone I don ...

Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

At a community center in Santa Monica, a group of seniors is getting hands-on with artificial intelligence – not on a laptop ...

Doha, Qatar: In a step aimed at improving service quality and strengthening communication with the public, Ministry of Municipality (MoM) has inaugurated a new call center dedicated to serving ...

Mercy Corps is a non-religious, non-profit and non-governmental international humanitarian organization. Mercy Corps in Kenya is looking for a consultant firm to provide technical expertise and ...

In 1969, a now-iconic commercial first popped the question, “How many licks does it take to get to the Tootsie Roll center of a Tootsie Pop?” This deceptively simple line in a 30-second script managed ...

NEW YORK (WABC) -- This week's MTA Hero is Ekow Amuaku, an administrative assistant for the 511 contact center for New York City Transit. Amuaku played a key role in launching the transit system's ...

DENVER — Dan Smoker was trying to salvage a dream vacation, but it ended up in a nightmare. His call to United Airlines' customer service line ended with him talking to someone else who charged his ...

COLUMBUS, Ga. (WRBL) — Columbus Technical College held its official groundbreaking ceremony for the Col. Ralph Puckett Jr. VECTR Workforce Development Center. The Veterans Education Career Transition ...

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