Slack, a Salesforce-owned workplace messaging app, recently blocked other software firms from searching or storing Slack messages, The Information reported, citing a public disclosure.A ...

Salesforce recently modified its Slack API Terms of Service (the “Terms”) to prohibit (i) bulk exporting of data accessible ...

Since the Salesforce change, Glean and other applications can no longer index, copy or store the data they access via the Slack API on a long-term basis, The Information said.

First, Slack integrations rolled out across the Salesforce applications. Then Sales teams’ data was brought into Slack. Last year, Salesforce records joined agents and AI in Slack.

Since the Salesforce change, Glean and other applications can no longer index, copy or store the data they access via the Slack API on a long-term basis, The Information said.

The move to limit access to Slack customer data suggests Salesforce has ambitions to leverage such data for its own goals, such as developing new AI products, The Information said.