Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

Over my forty years or so in and around dealing rooms and financial markets, I have heard many theories as to how to approach that problem and have settled on a process that has worked for me.

A quiet week for the stock market continued at the open on Tuesday. The Dow Jones Industrial Average up 61 points, or 0.2%. The S&P 500 was up 0.2%. The Nasdaq Composite was up 0.1%. Stocks weren’t mo ...

Customer service can make or break a business. Put yourself in the shoes of a customer; you’ve encountered a problem with your product and need to contact support. If you get a resolution quickly, you ...

Americans filed fewer claims for initial jobless benefits last week, according to the Department of Labor, in data that showed the economy has avoided a big increase in layoffs through mid-March.

DJ Daniel, the 13-year-old cancer survivor made famous during President Donald Trump's joint address to Congress earlier this month, has officially reported for duty at the U.S. Secret Service ...

Kroger offers another customer appreciation savings week, the second in six months. Stock up on pantry and spring holiday traditional food items with Kroger customer appreciation savings.

On top of the number of civilians who have died, OCHA said at least eight aid workers have been killed in Gaza since Israel resumed its war last week, bringing the total number killed since the ...

MONROE, La. (KNOE) - Service week is underway at the Louisiana Delta Community College where students get involved in the community. The week of service is once a semester where students volunteer ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. A longtime, loyal ...

To access Amazon’s Customer Service Help Page, go to the website landing page and click on "Customer Service" in the top left of the screen. Need a quicker reply? Call Amazon at 1-888-280-4331.

Photo Illustration: WSJ The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what ...