To establish clear agreements on expected IT services and standards, the IT help desk team and the end user must be on the same page. You can set up service-level agreements (SLAs) that are practical ...

Like a modern-day cavalry, the IT help desk comes to the rescue of frustrated computer users when a cursor freezes or an error message appears. The service ...

Zoho on Wednesday launched a help-desk application designed to round out its list of enterprise software and ride shotgun with its CRM offering. The move highlights how Zoho continue to builds its ...

AUSTIN, TX--(Marketwired - Sep 24, 2015) - SPICEWORLD - Spiceworks, the professional network for IT, today announced its cloud-based Help Desk application is now available to companies of all sizes ...

Your help desk should be the only point of contact for all IT-related issues. This reduces confusion among end-users, collects all tickets in a central repository and streamlines help desk processes.

The MIT Sloan Management Review says that “the 21st-century CIO must prioritize customer experience; it’s essential to competitive competitive advantage,” and Gartner says that IT executives “see the ...

ORLANDO, FL--(Marketwired - Jun 5, 2013) - Unimax Systems Corporation ®, a leading provider of employee self service, telecom reporting and MAC administration software, today unveiled a new Unified ...

NEWTON, Mass.--(BUSINESS WIRE)--Hayes Management Consulting announced today that it will provide its Legacy Application IT Help Desk services to Moses Cone Health System as it converts to Epic Systems ...