Siloed systems don’t just slow operations: they fail your customers, often at critical junctions in the customer experience.

New appointments focused on shortening experience management innovation cycles, driving continuous AI performance improvements, and enhancing product experience Mark Hammond appointed SVP, Core AI; ...

Meta says it's made improvements to its ad retrieval architecture, which could help businesses better reach their audiences.

For Chaikesh Chouragade, an artificial intelligence research scientist at ZZAZZ AI Solutions, this question has guided a career at the intersection of economics and technology.

Knowing how to find pertinent and reliable resources is an essential skill that will give students confidence as they explore ...

Serafin is leaving his successors to execute on a strategy that bets organizations will need to measure quality across AI-driven interactions. Zig Serafin is stepping down as CEO of Qualtrics after ...

As retailers gear up for their annual Black Friday sales, shop attendants and their managers are refreshing skills for ...

In this excerpt from the new book 'Speak Data,' the Wharton professor and best-selling author shares his thoughts on how we ...

You set up Facebook and Instagram business accounts. Now what? Meta for Business is designed to streamline workflows, promote your brand and grow your venture.

Former White House National Security Advisor John Bolton pleaded not guilty Friday to all 18 counts related to the improper handling of classified materials after surrendering to federal authorities ...

Russia, China, Iran and North Korea have sharply increased their use of artificial intelligence to deceive people online and mount cyberattacks against the United States, according to new research ...

Sequoia Capital managing partner Roelof Botha said he’s stepping back from his leadership role, and has named partners Alfred ...