Rogers customers say they’re furious about what they say is a lack of customer service — spending hours and hours trying to ...

This beginner’s guide explains what AI agents are, how they differ from traditional automation and chatbots, and why they are ...

Your next step in building a WordPress site is to enhance its functionality with plug-ins, third-party extensions used to do ...

Dear Boundaries: Something general and meaningless can help divert small talk such as this. “Oh, not sure” or “enjoying it, I ...

The world of e-commerce is more competitive than ever because things move so quickly. With the rise of online shopping, ...

Jamaicans love to complain about rude cashiers, indifferent clerks, and slow service, but the real problem runs much deeper. Poor customer service is not caused by lazy workers, it’s the product of ...

Whether you want affordable rates or premium service, see our editor top picks for the best car insurance companies that ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

A good job is one that pays a decent wage and provides fair treatment, some degree of autonomy and advancement opportunities.

KORE (NYSE:KORE) suspended financial guidance for the remainder of fiscal year 2025 due to uncertainty from the announced ...

Senior staff writer Faith Richardson argues that everyone should work a customer service job at some point in their life.