The suit may help set the terms of engagement for AI agents as they take on more of the shopping tasks currently handled by ...

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Sam Altman says the one-person billion-dollar company is coming. Maybe I could be that person—if only I could get my ...

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Google search scam alert: fake customer service numbers can give scammers remote control of your phone. Learn how to spot ...

From August, taxpayers and agents were able to make their first quarterly update using MTD software. This also saw HMRC ...

HMRC disclosed that testers expressed a desire for enhanced communication, which led to the establishment of the newsletter ...

Sydney-headquartered customer experience and digital transformation company, Customer Science, today announced that it has ...

The online transfer facility for mutual funds makes joint ownership of MFs as flexible as bank accounts for those holding ...

We remain optimistic about the broad trajectory of AI-driven progress but disciplined in distinguishing real, measurable ...

The INETCO co-founder and CTO discusses how AI-driven analytics and real-time data are reshaping how banks fight fraud ...

When fully rolled out, the MTD system will allow businesses, landlords, and self-employed people to keep digital records and file tax returns through MTD software. This will replace paper-based record ...