Just days after finishing his A-Levels at St Columbanus' College and starting work at Asda Bangor, 18-year-old, Kyle Orr, made a big impression on a deaf customer who needed help.

As a virologist I apologise for not being more effective in persuading all parents to get their children vaccinated against measles as a matter of course. In terms of lives saved and safety it is not ...

Organizations that treat data integration as a strategic business imperative, not just a technical challenge, will be the brands that win.

The foreign affairs minister has suggested his coalition partners were wrong to publicly criticise the letter before he officially responded to it.

We spoke to Verizon's consumer group CEO about how he sees Google Gemini revolutionizing customer service quality.

Slap an excessive tariff on the Philippines, for all the outsourced customer support, and bring that work back to the United States.

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with them, without seeming robotic.

90% of Canadians say that a bank’s customer experience is as important as – or more important than – its products and services. Canadian consumers largely approve of their banks ...

Consequently, consumers want the option to bypass AI: According to a 2024 customer experience survey from Five9, three-quarters of people in need of customer service prefer man over machine.

To the Editor: Social Security has struggled with customer service for years. Declining staffing and funding has seen the Social Security Administration leaving Vermonters in the lurch, dealing with ...

ISG Provider Lens™ reports will assess providers leveraging GenAI, agentic AI and other tech to help clients redefine contact center frameworks.

Generative AI is going to reinvent virtually every customer experience and enable entirely new ones that have only been dreamed about, Amazon.com Chief Executive Andy Jassy said.