For many consumers, the most crucial attribute of the customer experience is a fast response time.When it comes to self-service, that means taking an omnichannel approach and offering do-it ...

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.

Google Trends shows that searches for "customer experience" are declining. Roger Dooley. In the years leading up to the pandemic, searches for “customer experience” were trending upwards ...

Tom Druzynski, service director for West Herr, a large dealership group in Western New York, has taken the first step toward creating a frontline that matches the face of his customers.

Customer service is the direct, one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.