Salesforce followed up with a variety of other AI products including Einstein Copilot, Copilot Studio, Prompt Builder, RAG, Hybrid Search, and Einstein Trust Layer.

The basic idea behind agentic AI is that it can go beyond basic question and answer to actually be able to take action on behalf of a user. In the case of the Einstein Service Agent those actions ...

AI models are trained to predict likely continuations—for example, the next word in a sentence—and while today’s models excel at mimicking human reasoning, they fall short of any real ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its employee and customer experience.

Einstein Copilot relies on your internal documentation and data to ground generative AI prompts with helpful context and provide accurate and relevant information. As Salesforce says, “Good AI ...

As AI-powered chatbots become more human-like and conversational, they can improve efficiency and customer experience, but also come with a unique set of challenges, such as ensuring data privacy, and ...

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service is ...

AI is more likely to create a generation of ‘yes-men on servers’ than any scientific breakthroughs, Hugging Face cofounder says Beatrice Nolan Updated June 20, 2025 at 5:32 AM ...