The basic idea behind agentic AI is that it can go beyond basic question and answer to actually be able to take action on behalf of a user. In the case of the Einstein Service Agent those actions ...

As AI-powered chatbots become more human-like and conversational, they can improve efficiency and customer experience, but also come with a unique set of challenges, such as ensuring data privacy, and ...

The CAD/CAM design giant is putting Salesforce generative AI to work as part of its AI-augmented journey to enhance its employee and customer experience.

Einstein Copilot relies on your internal documentation and data to ground generative AI prompts with helpful context and provide accurate and relevant information. As Salesforce says, “Good AI ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service is ...