Sky staff 'struggling to sleep' over potential contact centre closure
Staff at Sky’s customer service centre in Stockport are “struggling to sleep” after the company announced it was considering ...
Layoffs hit Zomato; OpenAI’s mega raise
Food delivery major Zomato has trimmed its workforce by 500, laying off junior staff. This and more in todays ETtech Top 5.
Irish Examiner28m
Dublin Airport worker who told Aer Lingus employee to 'f**k off' will get early High Court hearing challenging dismissal
Judge hears that the employee of ESP Global Services, which manages Dublin Airport on behalf of Daa, would not be reinstated pending the court proceedings ...
I visited Social Security offices to see if there was any DOGE-fueled confusion
I visited 3 NYC Social Security offices and called the 1-800 number to see what it's like to seek customer service after ...
Big problem emerges in IRS return-to-office mandate: Not enough desks
The Internal Revenue Service ordered customer service employees back to the office. There was just one problem: not enough desks.
CMSWire6d
How Pfizer Is Building Customer Experience From the Inside Out
An exclusive interview with Pfizer’s Wayne Simmons on reshaping customer experience by listening to those interacting with ...
Social Security backs off plan to cut phone services for disabled people
The Social Security Administration backed off planned cuts to phone services for disabled and some elderly Americans applying ...
Tap to Tip! New Yorkshire app helps UK staff earn more tips, get paid faster and fairer, and helps employers mitigate National Insurance
Hospitality, service staff, gig workers and musicians can now earn more tips, get paid faster and straight into their account ...
Pensions & Investments5h
Advocacy groups warn DOGE could ‘decimate’ Social Security. Here’s what we know so far.
Sen. Ron Wyden, D-Ore., cited whistleblower claims that Bisignano was involved in “several key DOGE hires at the agency,” ...
Social Security’s ID policy start delayed
The Social Security Administration is partially backtracking on a plan that would require all new and existing beneficiaries ...
City institution reopens after staff took extended break
A city institution loved by generations of families has reopened after temporarily closing its doors. The team behind Berry ...
Social Security Employees Warn of Benefit Delays
Cutbacks will likely "delay payments, cause more errors and could even crash the whole system within months," a claims ...