Eurofiber France disclosed a data breach it discovered late last week when hackers gained access to its ticket management system by exploiting a vulnerability and exfiltrated information.

To operate as true risk managers, MSPs must take deliberate steps that go beyond technical fixes. Here are some ideas.

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

It isn't just hype – learn how security integrators are already using it to handle service requests, reduce truck rolls, and ...

Trader names and addresses are easier to find on Stubhub. But on Viagogo, this information is buried in T&Cs-style small ...

Dear Director, that the public taxi service in Naples is a disaster is no news! They are organized with a mafia-like spirit. In my humble opinion, to improve the service, it would be ...

Silverback AI Chatbot has announced the official rollout of its AI Assistant, a new intelligent feature designed to ...

Dubai: Drivers will soon experience barrier-free parking across the city as Parkin prepares to roll out one of its biggest operational transformations. The shift to automated detection, camera-based ...

Updates to Freshservice, Freddy AI Agent and Freddy AI Insights help to uncomplicate enterprise service delivery, modernizes ...

Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...