Zomato has laid off 600 customer support associates after just one year, following the introduction of AI-driven customer ...

Allianz Partners New Zealand has reached a multi-year agreement with Mitsui Sumitomo Insurance Company New Zealand Branch (MSI NZ), part of the MS&AD Insurance Group. The collaboration aims to enhance ...

Based on GlobalData’s conversations with technology vendors, service providers and enterprises, customer experience (from customer service to personalisation) has been the top business driver for the ...

US-based packaging company TricorBraun has completed the acquisition of Euroglas and Glaspack, two distributors of rigid ...

“Good Morning America” anchor Whit Johnson revealed that his 23andMe test was a “missing link” that led to a “bombshell” discovery for his family after the company filed for bankruptcy — sparking ...

Cathay Pacific and sister airline Hong Kong Express are to increase their flight schedules to mainland China in 2025.

FreedomPay has joined forces with fintech firm SumUp to enhance services for retail and hospitality merchants globally.

Navigating the self-checkout lanes at Coles has become a source of confusion and frustration for many shoppers, as reports of ...

The allure of the unknown has always captivated the human imagination, and in the digital age, this fascination has ...

Carvana shares are down in premarket trading as the company announces plans to integrate an auction and reconditioning ...

Data leak at Samsung Germany: around 270,000 customer service tickets were apparently posted on the Internet by a hacker ...