Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

Voice AI is rapidly reshaping customer service and contact centers, ushering in a new era of 24/7 efficiency, personalization, security and scalability. After decades of working in the ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

Scammers are creating fake customer service accounts on social media to steal personal information, warns the Better Business ...

FILE--In an Aug. 30, 2012 file photo people walk past chestnut trees and graves at Pere Lachaise cemetery in Paris. It seems ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

Webex Calling, Cisco’s cloud-based phone system, is receiving new AI features as well. The company today previewed an ...