Navigating air travel can sometimes be stressful, but JetBlue's customer service aims to make your experience as smoot ...

Some beneficiaries will now have to confirm their identities in-person to claim Social Security. SSA staff say it's bad news ...

Best Fares Now is a trusted travel booking platform that often collaborates with providers like Expedia to offer travellers ...

With offices closing and staff dismissed, Social Security is likely to put your call on hold — for a long, long time.

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Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

Customer satisfaction levels in the UK have plummeted to their lowest since 2010, despite heavy investments in experience trends. Your company might be making the same mistakes that get pricey, ...

AARP Executive Vice President and Chief Advocacy and Engagement Officer Nancy LeaMond issued the following statement on the implementation of customer service changes announced by the Social Security ...

Zendesk also announces the Employee Service Suite, an intelligent solution that transforms employee service LAS VEGAS, /PRNewswire/ -- Zendesk, a pioneer in Agentic AI-powered service, announced ...

ScottishPower has once again ranked as the top large energy supplier for customer service, according to the latest independent scores from Citizen’s Advice. This marks the sixth consecutive quarter ...

President Donald Trump's nominee to lead the troubled Social Security Administration told senators Tuesday that he would ...