Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Research Finds Security and Compliance Requirements Are Reshaping Technology Adoption, with Healthcare, Finance, and Government Organizations Facing Deployment Constraints that Technology Companies ...

The Trade Desk stock offers strong risk/reward potential despite Amazon competition and industry challenges. Click here to ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

Diopoint helps companies simplify IT operations through next-generation hyper-converged infrastructure solutions.

Freshworks Inc. (NASDAQ: FRSH) unveiled new capabilities at its flagship Refresh event, within Freshdesk, designed to help customer experience (CX) teams reduce response times, enhance resolution ...

Banks are moving beyond fraud detection and chatbots, using artificial intelligence to streamline operations, strengthen ...

By replacing its scattered systems with its own technology, OpenText saved up to $1.5 billion and improved its products ...

Matt Weyandt, co-founder of the craft chocolate brand Xocolatl, says Gusto has kept pace with his company as it’s grown from ...

Samsung is expanding its Care+ service to include extended warranty plans for home appliances like refrigerators and washing ...

Key insights about the next generation of software delivery from Harness’s event, including insights on software delivery ...