Learn how to use Microsoft PowerPoint in 2025 with this step-by-step guide. Create professional, engaging presentations with ...

Fragmented stacks, real-time demands and privacy constraints are rewriting the rules of unified data strategy.

The Role of IT in Driving Customer Engagement In today's fast-paced world, customers have high expectations for their buying experiences. From the initial product research to the final purchase ...

AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

One of the most common pitfalls is customer concern over AI and ethical data handling. It’s not all bad news that AI is changing consumer privacy expectations and behaviors. However, businesses ...

While Gen Z doesn’t yet have the buying power they will eventually gain, their customer expectations and preferences are already having an impact on brands of all stripes. Previous generations ...