Why Nvidia, OpenAI, Google DeepMind, Anthropic, and Microsoft are among Fast Company’s Most Innovative Companies for 2025.

Shopify talked with 15 founders about how they started their businesses to help inspire others in their entrepreneurial ...

Was Trump’s White House Tesla tirade an ad? Maybe. If so, was it a good ad? Ipsos US’s Pedr Howard has tested the work and has the answers.

We tested the leading fishing waders , including options from Patagonia, Simms, and Orvis, to find the best of 2025.

SCAN THE QR CODE ON YOUR SCREEN FOR INSTRUCTIONS AND TIPS ON HOW TO DO IT. YOU KNOW, OF COURSE WE GET SNOW AROUND HER Wednesday's Wake Up Call comes from the Mass Arts Center.

As call centers worldwide face an ongoing challenge hiring and retaining top-performing customer service representatives, JOBehaviors, a pre-employment behavioral assessments provider, is offering a ...

ensuring a seamless customer experience. “Since our founding seven years ago, we have created a platform that uniquely understands contact center conversations,” Jain said. “It is a logical ...

Across industries, GenAI adoption is no longer optional—it’s a necessity for businesses that want to remain competitive.

E-470 Customer Call Center in Aurora warns of 400% surge in text scams Posted: March 12, 2025 | Last updated: March 12, 2025 When traveling in Colorado, using the toll lanes on most highways is ...

Here are 10 ways AI is reshaping customer service and how businesses can overcome the challenges of AI adoption.

The evolving CCaaS market is redefining customer interactions, demanding a strategic reimagining of engagement.

I’ve found there are five key elements of a customer-retention strategy that not only help attract new business but solidify existing bonds. First, you must ensure stability. Trust is the ...