Computer telephony integration, or CTI, is the technology that integrates a call center’s telephone system with a call agent’s computers.

Many states have projects under way, some already have semi-automated systems, but only Tennessee has a statewide eligibility system in operation that is run entirely by computer.

Enterprise software strategies tend to go in cycles, particularly for implementing business applications, but whatever approach is dominant, fundamental challenges such as system integration can ...

SAN JOSE, Calif.--Computer systems integration, emerging international markets and wireless devices are among the keys to a recovery for the tech industry, according to market researcher IDC. John ...

* Manufacturer and System Integrator of ruggedized, mobile data computers for in-vehicle use. Computers accommodate use of wireless, GPS, GIS applications. Distributed system ...

Heterogeneous AV systems integration is still at an earlier stage and although standards adoption is growing, there is more to do. Read more about AV integration The digital transformation of AV ...