Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Glen Powell and Edgar Wright explain how the star actor made Ben Richards even more sympathetic in the new The Running Man ...

The Elon transfer has proven invaluable as Seton Hall’s sixth man. He posted 14 points, eight rebounds and two steals while ...

A new form of antisemitism is taking root inside global Christianity, and its danger lies in how quietly it moves. It does ...

From "Damn Yankees" to the "Bull Durham" musical, recent productions show how the unlikely team-up can be a winning formula.

The moment you arrive in downtown Tehachapi, the Hallmark vibes begin in earnest – brick buildings with charming storefronts, wide streets perfect for festival scenes, and that iconic blue and white ...

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

MUMBAI, (IANS) – The streaming documentary ‘Bogus Phone Operators’ unravels one of the biggest call center scams in India. The documentary exposes the ‘Thane Call Center Scam’ and goes behind the ...

OnviSource has announced a strategic partnership with SpitFire to integrate its OmVista Agentic AI platform and Business Analytics Service into SpitFire's outbound communication solutions, aiming to ...

What we label “small talk” is anything but small. It is: The lever of relational power used to open collaboration. By ...