Mr Traoré, a 25-year-old temporary worker (and not 35, as the Paris public prosecutor's office would have us believe) died at Decathlon's La Madeleine site on his first day of work yesterday, ...

The fintech Klarna, the AI tulip at work? Klarna, the fintech with moody customer service and abysmal losses, has been talking a lot of rubbish in an implausible press release about the effectiveness ...

Two months after the fire that caused the death of two seasonal workers housed by their employer in a building in Courchevel, Éric Claret-Tournier, leader of the renowned hotel group Maison Tournier, ...

In a recent edition of Cash Investigation, a manager from La Banque Postale (whose customer relations department is headed by Sandrine Beltran) reported that the bank was using AI to rate its ...

In this interview dating back to 1992, Patrice Quef, who cofounded the Miraval studio with Jacques Loussier, shared his views on a variety of topics such as the music industry, William Sheller, Robert ...

Karine Jan, Transforming agent ? This former robotics specialist discovered the world of call-centres in Ireland at a young age. Since then, she has enjoyed a demanding and exciting career with ...

The multinational Booking.com told at the beginning of February its 5000 employees working in one of its 14 contact centers around the world that it is due to review its customer relations service: ...

Visit of the Myopla facilities. It is rare to be able to enter the nuclear reactor of an e-commerce back office platform - and one of the most efficient at that. Q/A sessions with the teams and ...

On 13 January 2025, Paris will no longer have any physical reception points for tourists and visitors. Spot 24, its last PAT, will have closed the day before. 7 of the 10 employees at Paris Je t'aime ...

Zaion's ambition is to become the European leader in customer relationship solutions enhanced by Artificial Intelligence. This Series A round of funding led by Fortino Capital and Truffle Capital aims ...

The Vénus was managed by its founder Régine Denis, wife of a Paris music hall director, from 1975 to the 1990s. Like the Château d’Hérouville but smaller and located in south of Paris, this ...

Florent Bardon is the manager of Europe's largest railway station, Gare du Nord in Paris. He also manages the station known as Aéroport CDG2 TGV. Who's the boss and what do we monitor in terms of ...