Most organizations require a trouble ticketing system. Whether it is for streamlining customer support requests, managing maintenance issues or scheduling work, a trouble ticketing system ensures that ...

In the late 1990s, Dell and Gateway were among the better-known computer manufacturers to offer customers a way to find automated answers to tech support questions by calling interactive voice ...

With osTicket deployed, one of the first things you'll want to do is add Agents. Find out what agents are and how to add them. TechRepublic Get the web's best business technology news, tutorials, ...

I am a computer tech, and my organization manages work requests with a ticket system; the user can fill out a form requesting help with their computer. The ticket is sent to a basic folder, and an ...

A little background: About a year and a half ago I became the Network Administrator for the company I currently work at. We have 1 other guy in the department whose only job is to manage our ERP ...