This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

It’s 2025, and Interactive Voice Response (IVR) is no longer just an AI-generated voice taking meal orders at your favorite ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

Learn scientifically-proven techniques that increase throughput and IVR containment while reducing errors. ICMI and Enterprise Integration Group, Inc. (EIG) have joined forces to bring you practical ...

As is often the case with IVR systems, callers typically reach speech recognition systems before they reach agents. Unlike IVR systems, which present callers with choices of digits they should press ...

Voice XML standard ready for mainstream use. A voice-recognition protocol may be on the verge of widespread market acceptance. Developed by a consortium of major telecommunications and technology ...

DUBLIN--(BUSINESS WIRE)--The "Interactive Voice Response (IVR) Systems - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering. Amid the COVID-19 crisis and ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

This article is published by AllBusiness.com, a partner of TIME. Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human speech. By ...

Those who loathe talking on the phone to automated speech recognition systems may take solace in the fact that scientists are working to make such systems more lifelike and less annoying to use. “From ...